TML handles all orders with care, we process and ship from Melbourne, Australia. Depending on time frame of recieving your payment, we either ship within the same day or next business day. However, orders will not be processed or shipped on weekends and/or public holidays.
Optional local pick up is available at our warehouse (Clayton South, VIC 3168). Proof of ID and purchase is require upon pick up.
- However, the order will be labelled as forfeited and no exchange/refund will be given, if the order is not picked up within 90 days.
FREE STANDARD DELIVERY
TML provides FREE standard shipping for orders valued over $99.99 within Australia.
- All orders will be shipped with Sendle and "Signature on delivery" option is included.
STANDARD & EXPRESS DOMESTIC DELIVERY
For all order valued below $99.99, you will be provided with two flat-rate shipping method options.
- Standard flat-rate - Valued at $14.99 and will be delivered within 4-8 business days
- Express flat-rate - Valued at $24.99 and will be delivered within 1-3 business days.
We ship to large amount of countries across the world using the services of Australia Post. Various shipping methods are avaliable.
- however, Import duties, taxes and charges may incur depending on the total purchase value.
CAN I SHIP TO A DIFFERENT ADDRESS?
Yes, only if the billing address provided is correct, you can fill in the delivery shipping address during checkout.
- Provide a special delivery note, if necessary.
WILL I RECEIVE A TRACKING NUMBER?
All domestic and international orders will come with a tracking number. An email will be sent within 24 hours of purchase, with your tracking number attached.
- Instructions on how to track your purchase will be provided accordingly.
RECEVING A FAULTY/WRONG/MISSING PRODUCT?
If your product was damaged in transit or did not arrive in the package along with your other items purchased, please contact us and we will replace it or refund your order.
- To make for a speedier process, please have your order number ready for us so we can assess what has occurred.
HOW LONG WILL IT TAKE FOR MY PRODUCT TO BE DELIVERED?
DOMESTIC SHIPPING TIMES
|Standard||4-8 Business days|
|Express||1-3 Business day|
INTERNATIONAL SHIPPING TIMES
|Standard||6+ Business days|
|Express||3-4 Business days|
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept all traditional payment methods such as cash, bank transfer and credit card. We also accept PayPal and Afterpay. You will have the option of paying online or in person.