Returns & Exchanges

20. Returns and Refunds 20.1 To be eligible for a return, all Goods must be unused, undamaged, and returned in their original packaging, along with any included accessories, unless the Goods have been professionally installed by Millennium Lighting. 20.2 Where Goods have been supplied and installed by Millennium Lighting (including but not limited to dash cameras, lighting, or electrical components), Millennium Lighting may, at its discretion, approve a return and will arrange for the removal of the Goods. Removal of such Goods will be carried out free of charge. 20.3 All returns must be approved in writing by Millennium Lighting prior to any Goods being returned or removed. Millennium Lighting reserves the right to refuse any returns that have not been pre-approved. 20.4 Approved returns will incur a mandatory 20% restocking fee, which will be deducted from the total refund amount. This fee applies in all cases and covers costs associated with handling, packaging, transaction processing, and reinstating the Goods into stock. 20.5 The Customer is responsible for all return shipping costs for non-installed Goods, unless otherwise agreed in writing. Millennium Lighting does not cover return postage unless required by law. 20.6 Once a return has been approved, the Customer must arrange return shipping (if applicable) within 14 days. Failure to do so will result in the return being deemed forfeited, and no refund will be issued. 20.7 Refunds (less any applicable fees) will only be processed once the Goods have been received (or removed, in the case of installed items) and inspected by Millennium Lighting.