Cancellation Policy

6. Cancellation of Services 6.1 The Customer may cancel the Goods or Services by providing written notice to Millennium Lighting. Cancellation requests must be made in accordance with the timeframes outlined below. 6.2 Where a deposit has been paid, the following refund policy applies based on the time of cancellation prior to the scheduled Service Date: 7 or more days’ notice: 100% of the deposit will be refunded. Between 6 days and 2 days’ notice: 50% of the deposit will be refunded. Within 48 hours of the Service Date: The booking is forfeited and the deposit is non-refundable. 6.3 Refunds of eligible deposits will be processed within 5 business days from the date of the approved cancellation. 6.4 Millennium Lighting reserves the right to cancel this Agreement or the provision of any Goods or Services at any time prior to delivery by providing written notice to the Customer. 6.5 Millennium Lighting shall not be liable for any loss or damage whatsoever arising from such cancellation.